Refund policy

Return & Refund Policy

At FK Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please read our Return & Refund Policy below.

Returns

• You can request a return within 7 days of receiving your order.
• The item must be unused, unworn, and in original packaging.
• Products showing signs of use, damage, or missing accessories will not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Items bought on sale or discount
• Personal care or hygiene products (if applicable)
• Products damaged due to misuse

Return Process

To start a return:

1. Contact our support team with your order number and reason for return.
2. Our team will guide you through the return process.
3. Customers are responsible for return shipping charges unless the item is defective or incorrect.

Refunds

• Once we receive and inspect the returned item, we will notify you.
• If approved, your refund will be processed within 7–10 business days.
• Refunds will be issued to the original payment method or as store credit, depending on your preference.

Damaged or Wrong Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery.
• Share clear photos or videos for verification.
• We will offer a replacement or full refund at no extra cost.

Order Cancellation

• Orders can be cancelled before shipping only.
• Once the order is shipped, cancellation is not possible.

Exchange Policy

• Exchanges are subject to product availability.
• Exchange requests must be made within 7 days of delivery.

Contact Us

For return or refund requests, contact us at:
Email: falakkhanstore@gmail.com